The user can use the Cinkciarz Pay payment gateway to pay for purchases in a store, for example. The project consisted of processing the collected feedback from business customers and making changes to positively impact the user experience. This, in turn, affects conversion in the store
What has been improved
Payment method selection mechanism
Optimization of the interface and finally going down to a single payment screen with additional contextual actions
Update messages, labels, supporting texts
More precise validations
Refresh the interface with new components from the system design (consultation with UI designer)
UX Design Process
Discover each phase of our UX journey, guiding you through the strategic steps that shape exceptional user experiences.
1
Phase One: Research & Insights
Begin with comprehensive research to uncover user needs and lay the groundwork for informed design decisions.
2
Phase Two: Concept Development
Transform insights into actionable designs through iterative prototyping and user feedback integration.
3
Phase Three: Testing & Refinement
Finalize the design by validating solutions with real users, ensuring usability and seamless interaction.
Crucial Metrics Highlighting UX Success and Impact
Discover vital numbers that reveal performance trends and project milestones throughout the UX journey.
128
User Engagement
A detailed look at how user involvement grew significantly during the design phases.
350
Conversion Rate
Highlighting a noteworthy increase in user conversions post-implementation.
220
Task Completion
Examining improvements in the rate at which users completed key tasks efficiently.
420
Customer Satisfaction
An in-depth description of how satisfaction levels rose through iterative design.
Inspiring UX Success Stories
Discover the detailed UX design journey, guiding you through each stage to unlock the full potential of the project.
Uncovering Exceptional Growth Strategies
This case study reveals how thoughtful UX design overcame obstacles to boost productivity, elevate revenue, and enhance user satisfaction.
Elevating User Experience with Strategic Design
This case study demonstrates how UX methodologies optimized processes, cut expenses, and supported sustainable expansion.
